SELECTION & SUPPORT

Plan beyond the machine.

Clarify documentation, parts and responsibilities as part of the purchasing discussion.

Before selecting equipment.

Before placing an order.

Documentation & parts

  • Request the correct operating and maintenance instructions.
  • Identify replacement blades, belts and tracks by model and part number.
  • Confirm the process and availability for ordering parts.

Delivery & responsibilities

  • Confirm packing and handling requirements.
  • Separate shipment terms from machine price.
  • Record warranty scope and responsibility for labor, parts and freight.

Documents and service availability.

Documentation, spare-parts scope, response arrangements and warranty responsibilities are defined for the selected model and destination market.

Use the questions above to build a written, model-specific support plan as part of the quotation.

Continue your research.

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